Reactivating an account

The billing cycles of QuestionPro accounts are available on a monthly/annual basis. On your account’s expiry date, your credit card will be billed automatically. Sometimes it may happen that when you login to QuestionPro account you get a message that your account is blocked as the credit card could not be charged. This can happen due to:

• Low credit limit available on your credit card.
• The credit card expires before the account renewal date.
• Credit card gets blocked by the bank or credit union who have issued the credit card.

To reactivate your account:

• Login to your SurveyAnalytics account.
• You will see a message on the top saying your account has expired. All the license levels are displayed on this page.
• Check for your existing license level and click on the renew license button.

• A new page will appear to update your credit card details. Enter valid credit card details.
• Click on confirm.

Your account will be reactivated.